XFINITY TV Parental Controls

Learn how to set up and use Parental Controls on XFINITY (non-X1) TV Box

XFINITY TV

We understand there are some programs that you don't want your kids to see. So we created convenient tools you can use to:

  • Block specific channels.
  • Hide adult and mature titles.
  • Set locks based on severity of ratings or content.
  • Prevent your children from purchasing programs without your consent.

If you're using parental controls for the first time, you'll be prompted to create a Locks PIN, which activates all parental controls (see Set Parental Locks Through the On-Screen Guide for more information). This is different than a Purchase PIN which restricts purchases of XFINITY On Demand and Pay-Per-View programming. The instructions below may vary depending on your on-screen guide, but the basic Parental Control functions should remain the same. View your on-screen guide for more details.

With the Parental Control Lock, you choose what programs can only be watched by entering the Parental Control code you set up. Parental Control also lets you prevent adult titles from displaying on the screen.

If you have the XFINITY X1, see Set Locks PIN and Parental Controls for X1 for more information on Parental Controls for your TV Box.

Getting Started

To use the Parental Control feature, you'll need a home cable system with a TV Box. If you don't have one, it's available for an additional monthly charge. To access the Parental Control feature:

  1. Press the Menu button on the remote twice.
  2. Highlight the Parental Control feature on the screen.
  3. Press OK/Select and follow the on-screen instructions.

Additional Resources

Steps to set a Parental Lock Code on Regular Programming For Cable TV Boxes

  1. Press the Menu button on the remote.
  2. Select the Home icon to display the Main Menu (the Home icon is the first icon on the left with the picture of a house).
  3. From the Main Menu, select Setup.
  4. In the next screen, highlight and select PINs Setup. Here you can:
    • Create a 4-digit Locks PIN to lock programs by rating, channels or titles.
    • Create a 4-digit Purchase PIN to prevent an unwanted purchase of pay On Demand or Pay-per-View programs.
    • Set an option to lock all programs after a power loss, until ratings and titles are restored.
  5. When you are finished, go back to the Main Menu.
  6. Select Parental Locks and enter the Locks PIN you just created.
  7. Use the arrow buttons on your remote to choose when the Locks PIN must be used. You can lock programs by title or rating, or lock an entire channel. You also can access the Locks Setup screen by pressing Menu on the remote and selecting the Lock icon.
screenshot of PINs setup screenshot of locked programs setup

Steps to hide Adult and TV-MA Titles

In addition to hiding the titles of adult-rated programs in the Movies category, parents can also hide the titles of mature audience programs rated TV-MA within television listings. The title of the program is replaced with the words "Adult Programming" or "TV-MA Programming" in the guide and within program descriptions.

  1. From the Parental Controls menu, select Hide Titles
  2. Select the category of your choice and press OK / Select.
  3. Select Exit to return to your current programming or Last to return to the Parental Controls menu.
Screenshot of hidden title

Steps to make the MOST of your options: TV Content Locks

Did you know you can block access to specific types of TV content (e.g. TV shows with violence) within a TV rating while leaving other shows in that TV rating unlocked? For example if violence was offensive to your family, but language was not, you could lock TV14 shows with violence while leaving TV14 shows with strong coarse language unlocked. Note: these locks do not apply to On Demand.

  1. Select the Parental Controls menu through the Quick Menu by pressing Menu on your remote and select the Lock icon.
  2. Select TV Content Locks, then select the corresponding menu item of your choice. You can lock by: Violence, Suggestive Dialogue, Sexual Situations and Language.
  3. Use the Arrow buttons on your remote to scroll up and down the list. To lock a highlighted content level, press OK / Select on your remote. A lock icon will appear next to the levels locked.
TV content locks

Use Parental Controls on Your Non-X1 TV Box

Find out how to use the Parental Control Lock to restrict what programs and channels can be watched in your home.To use the Parental Control feature, you'll need a home cable system with a TV Box. If you don't have one, it's available for an additional monthly charge.

To find out what Parental Control features may be available with your specific TV Box, please Contact Us.

Visit XFINTY Support to Learn More

If you forget your PIN, you can call Comcast customer service to reset it.

Steps to set a Parental Lock Code on Regular Programming For Cable TV Boxes

  1. Press the Menu button on the remote.
  2. Select the Home icon to display the Main Menu (the Home icon is the first icon on the left with the picture of a house).
  3. From the Main Menu, select Setup.
  4. In the next screen, highlight and select PINs Setup. Here you can:
    • Create a 4-digit Locks PIN to lock programs by rating, channels or titles.
    • Create a 4-digit Purchase PIN to prevent an unwanted purchase of pay On Demand or Pay-per-View programs.
    • Set an option to lock all programs after a power loss, until ratings and titles are restored.
  5. When you are finished, go back to the Main Menu.
  6. Select Parental Locks and enter the Locks PIN you just created.
  7. Use the arrow buttons on your remote to choose when the Locks PIN must be used. You can lock programs by title or rating, or lock an entire channel. You also can access the Locks Setup screen by pressing Menu on the remote and selecting the Lock icon.
screenshot of PINs setup screenshot of locked programs setup

Steps to hide Adult and TV-MA Titles

In addition to hiding the titles of adult-rated programs in the Movies category, parents can also hide the titles of mature audience programs rated TV-MA within television listings. The title of the program is replaced with the words "Adult Programming" or "TV-MA Programming" in the guide and within program descriptions.

  1. From the Parental Controls menu, select Hide Titles
  2. Select the category of your choice and press OK / Select.
  3. Select Exit to return to your current programming or Last to return to the Parental Controls menu.
Screenshot of hidden title

Steps to make the MOST of your options: TV Content Locks

Did you know you can block access to specific types of TV content (e.g. TV shows with violence) within a TV rating while leaving other shows in that TV rating unlocked? For example if violence was offensive to your family, but language was not, you could lock TV14 shows with violence while leaving TV14 shows with strong coarse language unlocked. Note: these locks do not apply to On Demand.

  1. Select the Parental Controls menu through the Quick Menu by pressing Menu on your remote and select the Lock icon.
  2. Select TV Content Locks, then select the corresponding menu item of your choice. You can lock by: Violence, Suggestive Dialogue, Sexual Situations and Language.
  3. Use the Arrow buttons on your remote to scroll up and down the list. To lock a highlighted content level, press OK / Select on your remote. A lock icon will appear next to the levels locked.
TV content locks
Additional Resources

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