XFINITY X1 TV Parental Controls

Learn how to set up and use Parental Controls on XFINITY X1

X1

Like the traditional Set Top Box, XFINITY X1's platform provides Parental Controls features, which allows you to restrict the viewing of programs, as well as certain program titles and channels. Once restricted, a program can only be viewed by entering the parental control code. Parental Controls also allow you to hide adult titles from displaying on the screen.

To use Parental Controls, press the XFINITY button and then go to Settings > Parental Controls. Scroll down to PINS Manager and you will see where you enter or select both a Lock's PIN and a Purchase PIN. A Lock's PIN is used for Parental Controls while a Purchase PIN is used to purchase products such as XFINITY On Demand and Pay Per View programming. If you do not specify a Purchase PIN, anyone in your household will be able to purchase a product, such as XFINITY On Demand product simply by selecting it.

Within Settings, you can set a variety of locks, such as Movie Locks, TV Locks, Channel Locks, Title Locks, etc. For example, Movie Ratings Locks allow you to lock a movie based on its ratings. When you lock a movie rating, all movies with a more restrictive rating are also locked. When you unlock a movie rating, all movies with a less restrictive rating are also unlocked.

Screenshot of X1 PINs Manager Screenshot of X1 Movie Locks

Additional Resources

Set Up Your Locks PIN and Turn Parental Controls On and Off for X1

A Parental Controls Locks PIN is a feature that allows you to restrict certain types of content by requiring the Parental Controls PIN. This article provides details on how to set up your Parental Controls Locks PIN, and turn Parental Controls on or off using the Xfinity X1 On-Screen Guide.

Setting PINs in Parental Controls

  1. Press the XFINITY button on your remote control.
  2. Using the right arrow button, scroll over to highlight Settings wheel. This is the last option in the horizontal menu. Press OK button.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button to highlight Parental Controls. Press OK.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. Use the down arrow button to highlight Parental Control PIN. Press OK to select On.
  7. Enter a four-digit Locks PIN of your choosing in the Create a Parental Control PIN box.
  8. Create a Parental Control PIN screen
  9. Re-enter the Locks PIN to confirm in the Verify PIN box.
  10. Verify PIN screen.
  11. When you have successfully set your Parental Control PIN, a box with confirm that you have set you PIN. Press the Exit key to return to regular TV viewing.
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Lock Channels with X1 Parental Controls

Channel Locks allow you to lock access to specific individual channels. Channels which are locked are still viewable in the XFINITY X1 On-Screen Guide.

  1. Press the Guide button on your remote control.
  2. Use the Up arrow or Down arrow buttons to scroll to the channel you wish to lock.
  3. Press the left arrow button once to highlight the logo and channel number of the channel you with the lock. Press the OK button.
  4. X1 Channel Guide
  5. Using the right arrow button, highlight Lock. Press OK button.
  6. X1 Guide channel selected Lock highlighted
  7. If you already set up a Parental Control PIN, you will be promoted to enter your four-digit Locks PIN.Enter your Locks PIN using the number pad on your remote to continue.
  8. X1 enter Locks PIN
  9. Enter the Locks PIN a second time to confirm the channel lock. The channel is now locked.

With X1 Parental Controls You Can Lock Channels by Time, Ratings and Title

Lock Access to Content with Application Locks For X1

Application Locks are a new type of content lock that allows you to lock specific applications on X1. This article provides details on how to set up and manage application locks from the Parental Controls menu on Xfinity X1. X1 users have the ability to individually lock the following applications on X1: Netflix, YouTube, Watchable, My Account, Pandora, Photos, Facebook, Instagram, Flickr, xFi, Voicemail, and Home. When an application is locked, you will need to enter yours four-digit Parental Control PIN before you can launch the application. For information on how to set up a Locks PIN, see Set up X1 Locks PIN and Turn Parental Controls On/Off.

Enable Application Locks

  1. Press the XFINITY button on your remote control.
  2. Using the right arrow, highlight the Settings gear icon. Press OK button.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button the highlight Parental Controls. Press OK.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. If you already set up a Parental Control PIN, you will be promoted to enter your four-digit Parental Controls PIN. Use the number buttons on the remote to enter your Parental Controls PIN.
  7. X1 enter PIN
  8. Use the down arrow button to highlight Application Locks. Press OK
  9. X1 guide Settings menu application highlighted
  10. Highlight the application you wish to lock.
  11. X1 guide Application Locks highlighted
  12. Press the OK button to toggle the lock on or off for that application. Repeat this for any additional applications you wish to lock/unlock.
    • A gray open lock icon indicates unlocked applications.
    • A blue closed lock icon indicates locked applications.
  13. Press Exit on your remote to return to standard TV viewing, Or, press Last to return to the Settings menu.
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Set Parental Controls to System Default with X1

Prior to making any Parental Control settings changes, your X1 TV Box will default to Parental Controls being turned off. These steps will assist you if, after turning Parental Controls on, you wish to revert back to the default settings.

  1. Press the XFINITY button on your remote control to access the Main Menu.
  2. Use the left arrow or right arrow button to highlight Settings. Press OK.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button the highlight Parental Controls. Press OK.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. You may be prompted to enter your Locks PIN. Use the number pad on the remote control to enter your Locks PIN in the Enter PIN field.
  7. Use the down arrow button to highlight Reset Parental Controls. Press OK.
  8. x1 guide Reset Parental Controls
  9. Use the right arrow button the highlight Confirmation. Press OK.
  10. Confirm Parental Control Reset
  11. Press Exit to return to standard TV viewing, Or, press left arrow button and then press Last to return to the Settings menu.
Visit XFINITY Support to Learn More

View PIN Challenges with X1 Parental Controls

PIN Challenges is a list of all instances, both successful and unsuccessful, when a PIN was required. This article provides details and how to view PIN Challenges with Xfinity X1. In order to view PIN Challenges, the Locks PIN must first be set up. See Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 for information on setting up a Locks PIN.

View PIN Challenges

  1. Press the XFINITY button on your remote control to access the Main Menu.
  2. Use the left arrow or right arrow button to highlight Settings. Press OK.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button the highlight Parental Controls. Press OK. While Parental Controls is highlighted you can view the total number of PIN Challenges left of the menu in the content area.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. You may be prompted to enter your Locks PIN. Use the number pad on the remote control to enter your Locks PIN in the Enter PIN field.
  7. Enter Locks PIN
  8. Use the left arrow or right arrow buttons to highlight PIN Challenges. Press OK. Use the up arrow or down arrow buttons to scroll through the list. A green lock indicates a PIN was successfully entered, a red lock idicates a PIN was required, and the atempt failed, meaning the content was not accessed.
  9. x1 view PIN challenges
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If you forget your PIN, you can call Comcast customer service to reset it.

Turn Safe Search On Or Off with X1 Parental Controls

Safe Search allows you to prevent adult channels from appearing in search results. Safe Search is turned on by default. This article provides details on how to turn Safe Search on or off with Xfinity X1 and how to tune to Pay Per View Channels or programs.

  1. Press the XFINITY button on your remote control to access the Main Menu.
  2. Use the left arrow or right arrow button to highlight Settings. Press OK.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button the highlight Parental Controls. Press OK.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. If you already set up a Parental Control PIN, you will be promoted to enter your four-digit Parental Controls PIN. Use the number buttons on the remote to enter your Parental Controls PIN.
  7. Use the down arrow button on your remote to highlight Safe Search. Press OK to toggle Safe Search on or off.
  8. Press Exit to return to standard TV viewing, Or, press Last to return to the Settings menu.
Visit XFINITY Support to Learn More

Turn Purchase Protection On and Off for Your X1 Parental Controls

Purchase Protection requires a Purchase PIN to make purchase. This article provides details on how to turn the Purchase Protection feature on/off with the XFINITY X1 On-Screen Guide.

  1. Press the XFINITY button on your remote control to access the Main Menu.
  2. Use the left arrow or right arrow button to highlight Settings. Press OK.
  3. X1 guide view with Settings highlighted
  4. Use the down arrow button the highlight Parental Controls. Press OK.
  5. X1 guide Settings menu with Parental Controls higlighted
  6. Use the down arrow button to highlight Parental Control PIN. Press OK to select ON.
  7. Enter a four-dgit Locks PIN of your choosing using the number pad on your remote control.
  8. Re-enter the Locks PIN to confirm.
  9. Press the Exit key on your remote to return to regular TV viewing.
Visit XFINITY Support to Learn More

Manage X1 Parental Controls Settings Online

This article provides details on how to manage Parental Control Locks PIN, Purchase PIN, as well as activate/deactivatePIN requirement to access the My Account and Voicemail apps for your Xfinity X1 On-Screen guide using the web portal.

  1. Begin by accessing the web portal https://xfinity.com/profile on your computer, laptop or mobile device and login using your XFINITY username or email address and password.
  2. Click Settings tab, which allows you to update your Parental Controls and TV app settings.
  3. xfinity profile menu Settings highlighted
  4. On the left menu select TV App Settings.
  5. xfinity profile TV Application Settings
  6. To require a PIN to access My Account, toggle the Require Apps PIN slider next the My Account to the right, the slider will be blue when enabled and grey when disabled.
  7. xfinity profile enable Require PIN
  8. To require a PIN to access Voicemail, toggle the Require Apps PIN slider next the Voicemail to the right, the slider will be blue when enabled and grey when disabled.
  9. To reset your PINS, select Parental Controls in the left hand menu and use the Reset button to reset the Locks PIN and Purchase PIN for each device on your account.
  10. xfinity profile Parental Controls highlighted
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Get Common Sense Media Scores and Parental Guide Information from X1

When viewing XFINITY X1 entity pages, you can review both the Common Sense Media score as well as a Parental Guide to more accurately determine if a program is age-appropriate for a child.

The Common Sense Media age-appropriateness score appears on the right side of program entity screens. The score can also be found when browsing the Kids Guide view.

Select Parental Guide from the action bar to see more details regarding a program's rating.

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Kids Zone on X1

Kids Zone is a feature that offers a safe environment for children to browse, shuffle and watch live TV, Xfinity On Demand content and DVR recordings that are appropriate for kids ages 12 and under. This feature is only available to Xfinity X1 customers at this time. Additionally, a subscription to HD is required to access Kids Zone content; the feature is not available in SD.

Your Kids Zone preferences, most of which can be toggled on or off via the feature’s Settings menu. Use the arrow buttons on your remote to highlight the settings you want to activate or deactivate, and press OK.This is where you use Parental Control PIN, Allow Ability to Set Recordings, Restrict Content by Age Range, Play the Next Episode, and Common Sense Media Ratings and Reviews.

X1 DVR Services Overview

A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows. It lets you record any TV program and watch it when it is convenient for you. It also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays.

The DVR will record the program regardless of the Parental Control settings. However, if a recorded program has a Parental Control lock, you will not be able to see or hear it without first entering your Locks PIN.

Learn More about Parental Controls and Your X1 DVR