Learn how to set up and use Parental Controls on XFINITY X1
Like the traditional Set Top Box, XFINITY X1's platform provides Parental Controls features, which allows you to restrict the viewing of programs, as well as certain program titles and channels. Once restricted, a program can only be viewed by entering the parental control code. Parental Controls also allow you to hide adult titles from displaying on the screen.
To use Parental Controls, press the XFINITY button and then go to Settings > Parental Controls. Scroll down to PINS Manager and you will see where you enter or select both a Lock's PIN and a Purchase PIN. A Lock's PIN is used for Parental Controls while a Purchase PIN is used to purchase products such as XFINITY On Demand and Pay Per View programming. If you do not specify a Purchase PIN, anyone in your household will be able to purchase a product, such as XFINITY On Demand product simply by selecting it.
Within Settings, you can set a variety of locks, such as Movie Locks, TV Locks, Channel Locks, Title Locks, etc. For example, Movie Ratings Locks allow you to lock a movie based on its ratings. When you lock a movie rating, all movies with a more restrictive rating are also locked. When you unlock a movie rating, all movies with a less restrictive rating are also unlocked.
A Parental Controls Locks PIN is a feature that allows you to restrict certain types of content by requiring the Parental Controls PIN. This article provides details on how to set up your Parental Controls Locks PIN, and turn Parental Controls on or off using the Xfinity X1 On-Screen Guide.
Channel Locks allow you to lock access to specific individual channels. Channels which are locked are still viewable in the Xfinity X1 On-Screen Guide.
Application Locks are a new type of content lock that allows you to lock specific applications on X1. This article provides details on how to set up and manage application locks from the Parental Controls menu on Xfinity X1. X1 users have the ability to individually lock the following applications on X1: Netflix, YouTube, Watchable, My Account, Pandora, Photos, Facebook, Instagram, Flickr, xFi, Voicemail, and Home. When an application is locked, you will need to enter yours four-digit Parental Control PIN before you can launch the application. For information on how to set up a Locks PIN, see Set up X1 Locks PIN and Turn Parental Controls On/Off.
Prior to making any Parental Control settings changes, your X1 TV Box will default to Parental Controls being turned off. These steps will assist you if, after turning Parental Controls on, you wish to revert back to the default settings.
PIN Challenges is a list of all instances, both successful and unsuccessful, when a PIN was required. This article provides details and how to view PIN Challenges with Xfinity X1. In order to view PIN Challenges, the Locks PIN must first be set up. See Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 for information on setting up a Locks PIN.
If you forget your PIN, you can call Comcast customer service to reset it.
Safe Search allows you to prevent adult channels from appearing in search results. Safe Search is turned on by default. This article provides details on how to turn Safe Search on or off with Xfinity X1 and how to tune to Pay Per View Channels or programs.
Purchase Protection requires a Purchase PIN to make purchase. This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.
This article provides details on how to manage Parental Control Locks PIN, Purchase PIN, as well as activate/deactivatePIN requirement to access the My Account and Voicemail apps for your Xfinity X1 On-Screen guide using the web portal.
When viewing Xfinity X1 entity pages, you can review both the Common Sense Media score as well as a Parental Guide to more accurately determine if a program is age-appropriate for a child.
The Common Sense Media age-appropriateness score appears on the right side of program entity screens. The score can also be found when browsing the Kids Guide view.
Select Parental Guide from the action bar to see more details regarding a program's rating.Visit XFINITY Support to Learn More
Kids Zone is a feature that offers a safe environment for children to browse, shuffle and watch live TV, Xfinity On Demand content and DVR recordings that are appropriate for kids ages 12 and under. This feature is only available to Xfinity X1 customers at this time. Additionally, a subscription to HD is required to access Kids Zone content; the feature is not available in SD.
Your Kids Zone preferences, most of which can be toggled on or off via the feature’s Settings menu. Use the arrow buttons on your remote to highlight the settings you want to activate or deactivate, and press OK.This is where you use Parental Control PIN, Allow Ability to Set Recordings, Restrict Content by Age Range, Play the Next Episode, and Common Sense Media Ratings and Reviews.
A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows. It lets you record any TV program and watch it when it is convenient for you. It also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays.
The DVR will record the program regardless of the Parental Control settings. However, if a recorded program has a Parental Control lock, you will not be able to see or hear it without first entering your Locks PIN.Learn More about Parental Controls and Your X1 DVR