XFINITY Internet Parental Controls

Learn all about Parental Controls on XFINITY Internet.
The first step to teaching your kids digital safety is managing the internet content they can see.

Protect Your Child Online

Doing Your Part

Our children rely on the Internet more than ever for communication, schoolwork, and socialization. While the Internet can be a powerful and effective tool for children, it's important to remember that with any technology comes risk. These risks can range from low to high, and vary between online bullying, child exploitation and predation. We're committed to providing a safe and secure Internet experience and have devised a number of tips and tools to help protect children while online.

  • Parental Controls: We offer Norton Security Suite to help filter out inappropriate content and also monitor Internet activity to help prevent identity theft. These controls can log where children surf, monitor chat sessions and provide age-based web access in addition to filtering offensive content. Communication: Talk to your children about their online experiences so they're more likely to share uncomfortable situations.
  • Communication: Talk to your children about their online experiences so they're more likely to share uncomfortable situations.
  • Private information: Children may not understand the significance of sharing their personal information on the Internet. Help your children understand that some information (i.e., their address, phone number, school, etc.) is private and should not be shared on the Internet.
  • Family contract: Avoid confusion and establish clear rules surrounding Internet communication. A family contract is a useful tool to establish rules regarding information that cannot be shared online, the level of permission required before meeting someone in person, and other important information.
  • Location: Keep the home computers located in a central area of the house and never in a private location (i.e., the child's room). The public presence of the computer and your close proximity will serve as a continual obstacle to strangers.
  • Chat rooms: Advise your child to always remain in public areas of chat rooms. Often times, chat rooms have "private" areas where chat monitors have limited ability to log conversations.

Report Child Pornography

Child pornography is illegal, and any use of the XFINITY Internet service or the Comcast.net website in conjunction with this material violates the Acceptable Use Policy and Terms of Service. Please notify Comcast and the relevant authorities if you encounter anything you suspect may be related to child pornography.

If you have encountered photographs or other content online that contains child pornography, please report this to Comcast by taking the following steps, providing as much information as possible:

  1. Copy the URL (or link) or IP address containing the material to help determine the source of the content.
  2. Send the URL (or link) and date/time you encountered the material along with the nature of the offending material and any other relevant information to cpreports@alerts.comcast.net.
  3. Report the issue to the National Center for Missing & Exploited Children.

We will process the request and work with law enforcement authorities as appropriate. Learn more about parental controls and online child safety

The Children's Online Privacy Protection Act (COPPA)

The Federal Trade Commission (FTC) established the Children's Online Privacy Protection Act (COPPA) to give parents control over the information collected from their young children online. COPPA regulates operators of websites that collect, use or disclose personal information from children under the age of 13 - along with operators of websites that know they are collecting, using or disclosing personal information about children under 13 years of age. COPPA requires that Comcast disclose its privacy policies, among other things, relating to use of children's information; it also requires us to obtain verifiable parental consent before knowingly collecting personal information from children.

Our Policy

Once we receive consent from a parent or legal guardian, we may collect information from children under the age of 13 years, including name, contact information, log in user name and password, date of birth, interests, parents' names and contact information, and other information that is tied to these types of data. Comcast does not condition a child's participation in an activity on the disclosure containing any information that is more than reasonably necessary to participate in the activity. Comcast's web properties do not target children or intentionally collect information from children, and Comcast complies with COPPA where necessary.

COPPA and Parental Controls

Based on the Parental Control settings you choose, COPPA regulations may apply to your account. Accordingly, as part of the Parental Control set-up process, we ask you to tell us whether any of the Comcast.net credentials on your account belong to children under 13 years old, and if so, to provide your consent to collect and use the information in accordance with our privacy policy.

If you are not comfortable with Comcast collecting or using personal information about your child as described in the policy, we recommend that you delete your child's Comcast.net account.

Set Up Parental Controls For the Internet

If you have kids, you might want to set Parental Controls to help you manage what sites and information they have access to on the Internet. Depending on the type of Wireless Gateway you rent from Comcast, you can access Parental Control settings in one of two ways:

xFi

Through the XFINITY xFi app or web portal at www.xfinity.com/myxFi, from anywhere with an Internet connection. If you have an xFi Gateway, you can access most of your settings and preferences created in the Admin Tool from anywhere with the xFi web portal and mobile app. You do not need to be on a device that is connected to your Wireless Gateway. Once you log in to xFi and adjust your settings and preferences, you'll be unable to manage certain settings from the Admin Tool. xFi will be your go-to destination for managing your home network settings going forward. xFi is available for XFINITY Internet customers with a compatible xFi Gateway See our XFINITY xFi app overview for additional information.


Or

The Wireless Gateway's Admin Tool

Through the Wireless Gateway's Admin Tool website at http://10.0.0.1 using a computer or device that is currently connected to your home network (either wired or wirelessly). The Admin Tool is accessible for all XFINITY Wireless Gateway models.

XFINITY xFi

XFINITY xFi helps reduce the risk of children accessing age-inappropriate content from their devices using the xFi Parental Controls feature. Additionally, you can pause WiFi access over your home network instantly or during scheduled times with the Pause and Bedtime Mode features.

Wireless Gateway Admin Tool

Your wireless gateway allows you to block keywords in web addresses and specific sites; you can also control which computers these restrictions apply to. To set Parental Controls visit the wireless gateway's Admin Tool website at http://10.0.0.1.

Wireless Gateway Admin Tool Managed Services

The Managed Services menu allows you to prevent access to applications and services.

  1. Login to the Wireless Gateway Admin Tool using a computer or device that is currently connected to your home network (either wired or wirelessly).
  2. Select Parental Controls followed by Managed Services. Select Enable.
  3. Admin Tool Parental Controls Managed Services Enable selectd
  4. Select Blocked Services. Click Add and define services and ports to be blocked using Parental Controls.
  5. Select Trusted Computers Specify the devices you would like to retain Internet access on your network by marking Yes next to the device name. If a device is selected as a Trusted Computer, it will bypass the configured Parental Control settings.

Wireless Gateway Admin Tool Managed Devices

The Managed Devices menu displays information about devices that can be managed by rules.

  1. Login to the Wireless Gateway Admin Tool using a computer or device that is currently connected to your home network (either wired or wirelessly).
  2. Select Parental Controls followed by Managed Devices. Select Enable. Once managed devices is enabled you can:
  3. Select Add Allowed Devices. Choose which devices, if any, are exempt from Parental Control rules.
  4. Select Rules. Created reports display attempted violations of Parental Control rules.
Visit XFINITY Support to Learn More About Parental Controls for the Internet
Visit XFINITY Support to Learn More About the Wireless Gateway from Comcast

Website Blocking

xFi

Xfi Parental Controls blocks content generally deemed inappropriate, but does not allow for specific websites to be blocked or unblocked.

Set Up Website Blocking with the Wireless Gateway Admin Tool

The Managed Sites menu allows you to block access to certain websites from local devices

  1. Login to the Wireless Gateway Admin Tool using a computer or device that is currently connected to your home network (either wired or wirelessly).
  2. Select Parental Controls followed by Managed Sites. Select Enable. Once managed sites is enabled you can:
  3. Select Blocked Sites. Click Add and enter the URLs of the websites to be blocked, and set up a time schedule.
  4. Select Blocked Keywords. Click Add and enter keyword(s) that appear on websites you want blocked, and set up a time schedule.
  5. Select Trusted Computers. Specify the devices you would like to retain Internet access on your network by marking Yes next to the device name. If a device is selected as a Trusted Computer, it bypasses the configured Parental Control settings.
Parental Control view Enable highlighted
Visit XFINITY Support to Learn More About Parental Controls for the Internet

Set Up and Manage XFINITY TV Online Parental Controls

You can set up and customize parental controls to manage what your children can watch on XFINITY.COM/TV.

Parental Controls PIN and restrictions will be shared between XFINITYTV.com and the XFINITY TV Remote mobile app.

Set Up

  1. Sign in to My Account as the primary user.
  2. Click Users & Preferences.
  3. In your user tab, click XFINITY TV Online Parental Controls.
  4. Click the Set PIN button under 'PIN Management'. You may need to read the 'COPPA Opt-In Information' and select if any of your secondary usernames are under 13. If you wish to, you can click the 'skip this form' link and you will be taken directly to set up parental controls. If you have secondary users who are under 13, read through the information and click Continue to Form. Select which secondary users are under 13 and enter your 'Digital Signature' and check the box that you agree on the information stated. Click Submit.
  5. Set and confirm your Parental Controls PIN and click Save.
  6. Click OK on the 'Confirmation' screen.

Manage

  1. Click on the XFINITY TV Online Parental Controls Link
  2. Enter your 4 digit PIN to continue
  3. Ensure that Set Online Parental Controls is turned to ON
  4. Set Restrictions: You can control what shows and movies are available for users on your account to view online. These restrictions block certain entertainment options based on their ratings. For example, if you wish to restric access to R-rated movies, click the lock on the corresponding button. You can always change these preferences by entering your Parental Controls PIN and selecting Lock or Unlock.
  5. You can also set restrictions by specific network. Control what channels are available for users on your account to view online. For example, if you wish to restrict access to HBO, just click the lock icon to block this channel from being shown. You can always change these preferences by entering your Parental Controls PIN and selecting Lock or Unlock.
Visit XFINITY Support to Learn More

Set Up and Manage XFINITY Stream Portal Parental Controls

Learn how to access the Xfinity Stream portal, to set up Parental Controls to limit the programs that your child can watch. Parental Controls allow you to limit what your child can see when browsing the XFINITY Stream portal, as well as restrict the programs they can view.

Including:

Enabling Parental Controls

Let's get started with enabling Parental Controls for the XFINITY Stream portal. Parental Controls are not shared between devices, so you'll need to complete this process on each computer where you'd like to apply Parental Controls. You can also apply different Parental Controls on each computer.

  1. On the computer where you want the Parental Controls to apply, go to theXFINITY Stream Portal.
  2. Click the Settings icon at the right end of the menu bar at the top of the page.
  3. Settings icon
  4. On the Settings page, click Parental Controls.
  5. On the Parental Controls page, click the ON/OFF switch to turn on Parental Controls.
  6. Stream Portal turn Parental Contorls On/Off
  7. In the Create PIN pop-up box, enter a four digit Parental COntrol PIN and click Confirm. PIN pop-up box Confirm highlighted
  8. In the verify PIN pop-up box, re-enter your new PIN, then click Confirm. Once you create your Parental Control PIN, the next time you disable or enable Parental Controls, you’ll only need to enter your current PIN once for verification. You can set up additional controls to limit what your child watches and records through the XFINITY Stream portal.
Learn more about setting up parental controls with the Xfinity Stream Portal Learn more about getting started with the Xfinity Stream Portal

Set Up and Manage XFINITY Stream Portal

Learn how to set up Parental Controls to limit the programs that your child can watch through the XFINITY Stream APP. We'll show you how to set up Parental Controls using the Apple version of the mobile app. The procedures are essentially the same for the Android mobile app, but the steps or screens may be slightly different.

Including:

Enable Parental Controls

Parental Controls are not shared between devices, so you'll need to complete this process on each device where you'd like to apply Parental Controls. You can also apply different Parental Controls on each device.

  1. Swipe left to right anywhere on the screen to open the main menu.
  2. Tap the Settings wheel at the bottom of the menu.
  3. mobile view settings wheel
  4. In the Settings menu, tap Parental Controls.
  5. mobile view settings view
  6. In the Parental Controls menu, tap the On/Off switch next to Parental Controls.
  7. mobile view parental controls menu
  8. In the create PIN pop-up box, enter a four-digit Parental Control PIN
  9. .mobile view enter PIN pop-up
  10. In the verify PIN pop-up box, re-enter your new PIN. Write down your PIN and keep it in a safe place. If you forget your Parental Control PIN, you'll need to contact us to reset it.

Learn more about setting up parental controls on the XFINITY Stream App

If you forget your PIN, you can call Comcast customer service to reset it.

Additional Resources
  • Protect Your Child Online

    Doing Your Part

    Our children rely on the Internet more than ever for communication, schoolwork, and socialization. While the Internet can be a powerful and effective tool for children, it's important to remember that with any technology comes risk. These risks can range from low to high, and vary between online bullying, child exploitation and predation. We're committed to providing a safe and secure Internet experience and have devised a number of tips and tools to help protect children while online.

    • Parental Controls: We offer Norton Security Suite to help filter out inappropriate content and also monitor Internet activity to help prevent identity theft. These controls can log where children surf, monitor chat sessions and provide age-based web access in addition to filtering offensive content.
    • Communication: Talk to your children about their online experiences so they're more likely to share uncomfortable situations.
    • Private information: Children may not understand the significance of sharing their personal information on the Internet. Help your children understand that some information (i.e., their address, phone number, school, etc.) is private and should not be shared on the Internet.
    • Family contract: Avoid confusion and establish clear rules surrounding Internet communication. A family contract is a useful tool to establish rules regarding information that cannot be shared online, the level of permission required before meeting someone in person, and other important information.
    • Location: Keep the home computers located in a central area of the house and never in a private location (i.e., the child's room). The public presence of the computer and your close proximity will serve as a continual obstacle to strangers.
    • Chat rooms: Advise your child to always remain in public areas of chat rooms. Often times, chat rooms have "private" areas where chat monitors have limited ability to log conversations.

    Report Child Pornography

    Child pornography is illegal, and any use of the XFINITY Internet service or the Comcast.net website in conjunction with this material violates the Acceptable Use Policy and Terms of Service. Please notify Comcast and the relevant authorities if you encounter anything you suspect may be related to child pornography.

    If you have encountered photographs or other content online that contains child pornography, please report this to Comcast by taking the following steps, providing as much information as possible:

    1. Copy the URL (or link) or IP address containing the material to help determine the source of the content.
    2. Send the URL (or link) and date/time you encountered the material along with the nature of the offending material and any other relevant information to cpreports@alerts.comcast.net.
    3. Report the issue to the National Center for Missing & Exploited Children.

    We will process the request and work with law enforcement authorities as appropriate. Learn more about parental controls and online child safety

  • THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA)
  • SET UP PARENTAL CONTROLS FOR THE INTERNET
  • SET UP AND MANAGE XFINITY TV ONLINE PARENTAL CONTROLS
  • SET UP AND MANAGE XFINITY STREAM PORTAL PARENTAL CONTROLS
  • SET UP AND MANAGE XFINITY STREAM APP PARENTAL CONTROLS
  • CONTACT US ABOUT FORGOTTEN PINS